About Mark Eggleston

Mark Eggleston is a Collaboration Solutions Architect at Cisco Systems with extensive experience in fostering innovation, enhancing collaboration and improving business processes.  His primary focus is to work with Cisco’s enterprise-class customers to help them develop a collaboration strategy and architecture driven by their business imperatives and aligned with established technical direction.  The goal is to help the customer develop a product-independent, holistic perspective on collaboration, including unified communications, business video, enterprise 2.0 and more traditional capabilites to maximize business benefits while managing risk. He is also focused on developing tools and methodologies that demonstrate thought leadership while establishing a repeatable framework for consulting engagements

Mark possesses a rare combination of skills and experience that combines Collaboration, Innovation and Risk Management.  He has a record of delivering innovative enterprise solutions that are embraced by the business but include careful consideration of risk and governance.  He understands that successful technology projects are derived from business needs, must meet stakeholder expectations and should return measurable benefit. 

Mark’s expertise stems from 20+ years in life science, food and textiles industries. Prior to Cisco, he was a Director in Information Technology at Quintiles Transnational, a world leader in clinical research services. In this role, he established enterprise portals, content management systems and collaborative team site services for intranet and extranet using Microsoft SharePoint. The service, utilized by over 23,000 users, included on-line training, secure external access, a suite of collaborative tools, integration of back-end applications and consulting for application developers

Prior to this, Mark was Director, Global IT Risk Management at GlaxoSmithKline. He helped establish a methodology that enabled the company to maintain a tailored risk/reward profile. He led a team to manage risks associated with a portfolio of over 600 external websites. This included controls over key risk areas such as security, privacy, regulatory and vendor relations. Using these same principles he implemented projects focused on electronic records management and software-as-a-service (SaaS)

Prior roles at Glaxo included Director, Internet Management Services overseeing eBusiness infrastructure,information security, knowledge management and Web design for over 55,000 staff worldwide.